IMPORTANT INFORMATION

Here you will find all of the important information regarding our policies and also you can download any important forms that you may need.

COVID PRECAUTIONSActive Netball are providing a safe, phased return to netball and are a Dubai Sports Council approved netball provider.
We are following strict protocols set by the DSC as well as individual school protocols.
Please help us to help you and the wider sporting community to stay safe and prevent the spread of Covid-19.
• All participants will register online in advance – strictly no drop ins.
• Each participant, coach, staff member, umpire must complete a declaration/waiver form.
• Each participant, coach, staff member, umpire will be temperature checked on arrival to each session and results recorded.
Masks will be worn on arrival and departure and can be lowered or removed during play.

COACHING SESSIONS – Strict Player to Coach ratio 10:1 per netball court, Maximum session time 1 hour, all equipment sanitised throughout the sessions, player encouraged to wash/sanitise hands regularly.

LEAGUES/MATCH PLAY- Strictly 5 v 5, maximum 10 to a court, maximum match play time is up to 1 hour per team, teams must adhere to social distancing when not on court, strictly no spectators.

Registration and Enrolment
All parents of players and users over 18 years of age must register online and create an account, registering their family details and details of all children who will be enrolling. An email confirmation of your registration will be sent you immediately. Once registered you can browse the coaching, camps, leagues and courses available and click to enrol. Once you are enrolled you will receive an email confirmation. You will be required to pay in advance and once your payment is made you will be emailed a receipt of payment.

Payments
All payments must be made in full online or via bank transfer prior to accessing and coaching sessions or playing in our leagues. Dubai Sports Council protocols do recommend taking cash at this time.
Please reference the participants name and relevant session/league when making your payment.
Bank Transfer Details
• IBAN: AE750400000122781026001
• Account: ACTIVE SPORT SERVICES LLC
• SWIFT: NRAKAEAK
• BANK ADDRESS: RAKBANK, PO Box 1531, DUBAI, UAE

Privacy Policy
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect.
The information practices of these third parties are not covered by this privacy policy.

Terms & Conditions
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.

Services
https://activenetball.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Absenteeism & Make Up Classes
We are currently running under strict Dubai Sports Council protocols and as such are unable to offer make up classes at alternate venues for any reason at this time. We urge all participants NOT to attend if they are feeling unwell. We are only booking half a term at a time so that this can be managed.
Credit will not be given for missed classes due to illness or personal commitments. Make up Classes will not be transferred to the following term, nor will they be reimbursed.
In the event that a location is closed due to the pandemic we will cease our sessions at said location and restart only when safe to do so. Any outstanding sessions will be delivered as soon as the location reopens or a suitable alternative becomes available.

Cancelled Classes
In the event of a Public Holiday being declared at short notice by the Government, or a Venue is closed at short notice or due to force majeure resulting in classes being cancelled, we regret that we are not able to reschedule classes.
Active Netball will not cancel or reschedule classes, except in the case of emergencies such as staff illness. Should Active Netball have to cancel a class, it is our policy to offer a make-up class before the end of the current term of enrolment.

Communication
All communication is sent via email; please keep records up to date on our web portal to ensure that you don’t miss important updates. We aim to send out only relevant information relating to upcoming classes, events and student news.
We also use Social Media for updates and post photographs of players and teams. Please follow us on facebook, Instagram and Twitter @activenetball

Open Classes
No parents are permitted on site at any location until further notice. Participants will be dropped off at the designated gate/entrance and will be submitted to a temperature check prior to being permitted site access.

Refunds, Credits & Make-Up Classes
We regret that we do not offer refunds or credit, except in the following cases:

• Active Netball reserves the right to cancel any class with insufficient registration. If we are unable to accommodate your child into another class, a full refund of the term fees will be offered.
• When a student sustains an injury that does not permit them to participate over an extended period of time a credit will be issued to your account.
• If a very young, or very shy child is not ready to participate in a class after attending the first three consecutive weeks, we will credit the remaining weeks to your family account. (Notification of withdrawal needs to be communicated within 24 hours of the 3rd attended class for credit to be issued)

Credits
Credits will be applied to your account and will be valid for 12 months from date of issue. Credit will not be given for missed classes due to illness or personal commitments.
Credits can be used for siblings, other classes or camps within the given year.

Student Drop Off and Pick Up
Active Netball Coaches are not responsible for players before or after class. Please drop players off in time for a temperature check prior to their session. In the event that a temperature above 37.5 is recorded (max 3 attempts) the participant will be refused access. Parents of Under 18’s MUST ensure their child has been admitted safely before leaving the location. You will receive a full and detailed Appendix for each session you attend detailing drop off locations with reminders of all the safety measures in place at the venue.

Trial Classes
Trial classes are subject to availability and charged at 100 AED. This will be deducted from the remaining term fee if booked immediately following the trial class.
If a very young, or very shy child is not ready to participate in a class after attending the first three consecutive weeks, we will issue a credit for the remaining weeks to your account. This will have a validity of one full year, and can be used for siblings, other classes or Netball camps within the academic year. Please see above paragraph regarding credits for more details.

General Notes
By signing up to one of our courses this means you have agreed to our terms and conditions.
There is no registration fee to be paid, your termly fee includes all costs except for any additional uniform required.

Training Kit
We expect all players to be appropriately dressed to participate in classes. Trainers with a non-marking sole (for indoor session) plus appropriate sportswear should be worn. Please do get in touch with us if you are unsure about what your child should be wearing to participate in netball.